Frequently Asked Questions What type of products do you offer? What is a Product Information Sheet? What is a COA document? What is a Spec Sheet? What are the procedures for placing an order? Which forms of payment do you accept? What is your return policy? How can I request a sample? How long has Stauber been in business? What are some of the benefits of ordering from you? Who are some of your customers? Is Stauber affiliated with any organizations or clubs? What are your hours of operation? Where are you located? Is Stauber a privately-owned entity? What if I have other questions that are not covered here? What type of products do you offer? Stauber is a bulk ingredient supplier to processors and marketers of nutritional, food, beverage, cosmetic, flavor and other products. We specialize in the following categories: Minerals, Amino Acids, Green Foods, Excipients, Energy & Weight Loss, Herbs, Sweeteners, Acidulants, Vitamins and Acidophilus. back to the top What is a Product Information Sheet? A Product Information Sheet provides general information about a particular product. back to the top What is a COA document? A "COA" or "C of A" stands for "Certificate of Analysis". A COA is issued per product per batch (lot) number. A COA includes various criteria related to that specific product, as well as whether the product meets certain compendia/criteria such as USP, NF, FCC, Food Grade, BP, JP, etc. back to the top What is a Spec Sheet? A Specifications Sheet provides the particular specifications (criteria) for a product. Wheareas the COA typically provides information about actual results for a specific batch or lot number, the Specifications Sheet offers a similar criteria profile, but is not "batch" or "lot" specific. It is a "general specifications" of a product. back to the top What are the procedures for placing an order? To place an order, simply contact our office at 714-441-3900. You will then be assigned a Customer Service Representative who will gladly assist you. back to the top Which forms of payment do you accept? We accept checks or wire transfers. back to the top What is your return policy? At Stauber Performance Ingredients, Inc., we stand behind our products and services. If there is a problem with a product, our customers should contact their Customer Service Representative (CSR) to obtain a "Return Authorization" number in order to handle their request in an efficient manner. Product quality is extremely important to us. For this reason, we will only accept returned material if it is in original, sealed and undamaged containers. All material returned must be within the lot expiration period and received no later than 30 days after original shipment by Stauber. Restocking fees of 15% will be accessed on returns at the original invoice value. Any request to waive restocking fees requires management approval. back to the top How can I request a sample? Please contact our Customer Service Department at customerservice@stauberusa.com, 714-441-3900. Sight samples are available on most items. back to the top How long has Stauber been in business? Stauber Performance Ingredients, Inc has been in business for over 30 years. back to the top What are some of the benefits of ordering from you? Stauber acts as a "one-stop shop", providing high quality ingredients from leading manufacturers, unique hard-to-find ingredients, as well as processing capabilities. back to the top Who are some of your customers? Our extensive customer list includes companies such as: Leiner Health Products NBTY GNC Amway SHAKLEE Wyeth Nature Made Herbalife and many other companies around the world. back to the top Is Stauber affiliated with any organizations or clubs? Stauber is an active participant and supporter of: DCAT (Drug, Chemical and Allied Trade Association) IFT (Institute of Food Technologies) NNFA (National Nutritional Foods Association) PTE (Pacific Technology Exchange) back to the top What are your hours of operation? Hours of Operation: Monday thru Friday, 7am-5pm PST back to the top Where are you located? Stauber headquarters is located in Fullerton, California. We also have several warehouses across the United States. back to the top Is Stauber a privately-owned entity? Yes back to the top What if I have other questions that are not covered here? Please e-mail customerservice@stauberusa.com or call one of our Customer Service Representatives at 714-441-3900. back to the top Application Forms for Customers
Credit Application Form Please download our Credit Application Form by clicking HERE or on the image below. Once the application has been completely filled out, please fax the completed form to Stauber at fax # 714-441-3909.		Resale Certificate Form Please download our Resale Certificate Form by clicking HERE or on the image below. Once the application has been completely filled out, please fax the completed form to Stauber at fax # 714-441-3909.
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